Cancellation/ No Show & Late Arrival Policy
We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service.
Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be guaranteed extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment, and you will be responsible for payment for the full service.
We recommend that you arrive at least 15 minutes prior to your scheduled appointment. This will allow ample time to fill out a client profile necessary to tailor our treatments to your personal needs, use the restroom and to relax and enjoy a complimentary cup of tea prior to your treatment. Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.
Unused products in their original packaging may be returned within 7 days for a full refund.
Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services. If you have a rash , cold sore , or any open sores on your skin, your treatment will need to be rescheduled.
All major credit cards are accepted. Any gift cards, vouchers, or certificates must be mentioned at time of booking.
Our listed rates do not include gratuity. A cash gratuity of 15-20% of each service price is appropriate and appreciated.